Introduction

Welcome to GreenNest! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using GreenNest’s website, you agree to comply with these terms. If you do not agree to these terms, please refrain from using our website.

These terms and conditions apply to all users of the site, including browsers, customers, and merchants. Your access to the site and any associated services is conditioned on your acceptance of these terms, so we encourage you to read them carefully.

By using GreenNest, you acknowledge that you have read, understood, and agreed to all parts of these terms and conditions. If any part of these terms is unclear, feel free to contact us for clarification.

Use of Our Website

GreenNest grants you a limited, non-exclusive, and revocable license to access and use our website for personal and non-commercial purposes. This license does not allow you to copy, modify, or resell any of the content on the website without our prior written consent.

You agree to use our website in a lawful manner. You must not use our website to engage in any fraudulent activities, spread malicious content, or compromise the security of our services. Unauthorized access or interference with the website is strictly prohibited.

We reserve the right to restrict or terminate your access to our website if we find that you have violated any part of these terms. Our website is for personal use, and we reserve the right to modify or discontinue the site without notice.

Intellectual Property Rights

All intellectual property rights, including copyrights, trademarks, and logos displayed on GreenNest’s website, are owned by us or our licensors. You may not reproduce, distribute, or use any of these materials for commercial purposes without our permission.

You may download or print content from our website for personal, non-commercial use only. Any modification or unauthorized use of our content for commercial purposes is strictly prohibited.

We respect the intellectual property rights of others, and we ask that you do the same. If you believe that any material on our site violates your intellectual property rights, please notify us immediately.

User Conduct

By accessing our website, you agree to conduct yourself in a manner that is respectful and lawful. You may not use our website for any illegal or harmful activities, including but not limited to the distribution of harmful software, harassment, or defamation.

We reserve the right to monitor and review user activities on our website. If we detect any suspicious or inappropriate behavior, we may take action, including removing content, restricting access, or reporting violations to law enforcement authorities.

If you choose to interact with other users through our website, you are responsible for your actions and communications. We do not assume liability for any interactions between users, and we encourage you to engage with others respectfully.

Product Descriptions

We strive to ensure that all product descriptions on our website are accurate, complete, and up-to-date. However, we do not warrant that the descriptions, images, or any other content on the site is error-free. In the event of an error, we reserve the right to correct it without notice.

While we take great care to accurately describe the plants and products we offer, variations in color, size, and condition may occur. These natural variations are not considered defects, and we will not be held responsible for slight differences in the appearance of the products.

If you have any questions or concerns about a product description, please contact us before making a purchase. We are happy to provide additional information or clarification to ensure you make an informed decision.

Ordering and Payment

By placing an order through our website, you agree to provide accurate and complete information about yourself. This includes providing a valid payment method and ensuring that your shipping information is correct. We are not responsible for any issues arising from incorrect information.

We reserve the right to refuse or cancel any order at our discretion. This may occur if we suspect fraudulent activity, if there are pricing errors, or if a product is out of stock. In such cases, we will notify you as soon as possible and provide a refund if applicable.

Payment must be made in full before your order is processed. We accept various payment methods, and all transactions are processed securely. Please note that additional fees, such as shipping and taxes, may apply to your order.

Shipping and Delivery

GreenNest offers shipping services for all products purchased through our website. We strive to provide accurate delivery times, but we cannot guarantee delivery dates. External factors, such as weather or carrier delays, may affect the delivery schedule.

Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery. Please ensure that you provide a valid and accessible shipping address at the time of purchase. We are not responsible for deliveries that are delayed or lost due to incorrect shipping information.

In the event that a product arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue and arrange for a replacement or refund if necessary.

Returns and Refunds

Due to the nature of our products, we do not accept returns or exchanges on live plants unless they arrive damaged or defective. If you believe your product is defective, please contact us within 48 hours of receiving your order, and we will arrange for a replacement or refund.

For non-perishable items, such as accessories or tools, we accept returns within 14 days of delivery, provided that the item is in its original condition and packaging. You are responsible for return shipping costs, unless the item arrived damaged or defective.

Refunds will be issued to the original payment method once the returned item has been received and inspected. Please allow 5-7 business days for the refund to be processed.

Limitation of Liability

GreenNest is not liable for any damages arising from your use of our website, products, or services. This includes, but is not limited to, direct, indirect, incidental, or consequential damages. We provide our website and products "as is" and make no warranties regarding their performance or suitability for your needs.

In no event shall our liability exceed the amount you paid for the product or service in question. We are not responsible for any loss of data, loss of profits, or other damages arising from the use or inability to use our website or products.

By using our website, you agree that your sole remedy in case of any dissatisfaction with our products or services is to discontinue use of the website or return the product for a refund, subject to the terms of our return policy.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which GreenNest operates. Any disputes arising from the use of our website or the purchase of our products will be resolved through arbitration in this jurisdiction.

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will remain in full effect. This agreement constitutes the entire agreement between you and GreenNest regarding the use of our website and services.

By using our website, you agree to submit to the jurisdiction of the courts located within our operational jurisdiction for the resolution of any disputes related to these terms and conditions.

Contact Information

If you have any questions or concerns about these terms and conditions, please feel free to contact us. We are committed to ensuring that your experience with GreenNest is positive, and we are always here to help.

Our team is available to assist you with any inquiries you may have about our website, products, or services. Your feedback is important to us, and we encourage you to reach out if you have any questions or suggestions.

For any further communication, please send an email to [email protected]. We will do our best to respond to your inquiry as soon as possible.